VILPE Oy is committed to the responsible management, use, and protection of our end users’ personal information. This text sets out VILPE Oy’s End User Privacy Policy, and is meant to help you, our end user, understand how we at VILPE Oy make use of your personal information to operate, improve, develop, and protect our products and solutions.
Privacy Policy: End User Register
Section 24 of the Personal Data Act (523/1999)
Section 7 of the Act on the Protection of Privacy in Electronic Communications
1. Controller
VILPE Oy (0558172-1)
Kauppatie 9, FIN-65610 Mustasaari, Finland
Sales and technical support tel. +358 20 123 3233
2. Contact Person in Data File-Related Matters
VILPE Oy
CEO Tuomas Saikkonen
Kauppatie 9, FIN-65610 Mustasaari, Finland
Tel. +358 20 123 3284
tuomas.saikkonen(at)vilpe.com
3. Name of the Data File
End user register of VILPE Oy.
4. Purpose of Processing Personal Data
The purpose of the register is to research and define the application of our products, and to utilize the acquired data in customer service, customer satisfaction and product development. In addition, the data is used to offer an extended warranty, and to provide the extended warranty certificate via email to the end user. The data is also used to forward the contact requests from the subject of the data to a local installation partner of VILPE Oy. The data can also be used in end user communications, advertising and direct marketing purposes.
The basis for handling personal information is the legitimate interest of the register holder.
5. Data Content of the File
General identification details and other basic information will be entered into VILPE Oy’s corporate information system:
- Date and time of registration
- Person’s name
- Person’s phone number
- Person’s email address
- Model of product
- Serial number of product
- Location of installation
- Intended use
- Roofing material
- Address of location of installation
- Postal code of location of installation
- Contact person for location of installation
- Email address for location of installation
6. Storage Time of Personal Data
Data is stored in the direct marketing register for as long as the subject of the data has not objected to the use of their data. If the subject does object, then this objection instead can be stored. Data can be stored for longer if the applicable legislation or the company’s legal or contractual obligations toward a third party requires it.
7. Collection of Personal Data
Personal data is collected directly from the subject of the data. Personal data can be collected and supplemented with consent from the subject of the data (for example, with the use of cookies), from a civil register, or from other third-party registers. Data can also be collected through various marketing activities and events.
8. Transfer of Data
The data can be transferred to the register holder’s parent and daughter companies for the purposes described in this document’s article 4., for the register holder’s direct marketing purposes, or to the register holder’s personal data records. Transfers are always made in accordance with current data protection and security regulations.
9. Transfer of Data to Outside the EU or EAA
The data will not be transferred outside the EU or EAA.
10. Principles of Securing the Data File
A. Manual material
Kept in a place where access is restricted to designated persons.
B. Electronically recorded data
The personnel of VILPE Oy and external persons acting on its behalf who participate in processing the data are bound by an obligation of confidentiality regarding all customer data. Access to the data file is protected by usernames, passwords and access rights.
11. Customer Profiling
The register holder can use the data for customer profiling. Customer profiling is achieved with the help of identifiers, with which the data generated by the service, concerning the subject of the data, can be combined. The resulting profile can be used, for example, for comparisons with other profiles created in a similar manner. The purpose of customer profiling is to examine the demand of products and services and customer behaviour.
12. Data Subject Right to Object to Handling of Data and Direct Marketing
The subject of the data has the right to object to customer profiling and other data handling activities which the register holder may perform using the subject’s data, so long as the basis for these data handling activities is the customer relationship between the subject of the data and the register holder. The subject of the data can present their objections by the means specified in this document’s article 14. (‘Contact’). The subject of the data will need to specify the particular instances which their objections are based on. The register holder can abstain from carrying out requests regarding objections on the basis of current laws and regulations. The subject of the data can at any time accept or withdraw their consent for the use of their data for direct marketing and customer profiling purposes.
13. Other Rights of the Subject of the Data
Right to Inspection
The subject of the data has the right to inspect what data concerning them has been stored in the register holder’s register. The request for inspection must be made according to this document’s article 14. (‘Contact’). The register holder can abstain from requests to inspect the data on the basis of current laws and regulations. Data inspection requests are usually free of charge when made only once a year.
The Right to Demand Correction of Data, Removal of Data or to Restrict its Use
The subjects of the data have the right to demand the correction of incorrect data, as well as the right to prohibit the use of their data for direct marketing or similar purposes. Such requests must be made according to this document’s article 14. (‘Contact’). The subject of the data also has the right to restrict the handling of their data: for example, during the process of requesting the removal or correction of data concerning them.
The Right to Transfer Data from the Register
The subject of the data has the right to acquire any information which they have provided to the register (which has been used with their consent or mandate) in primarily machine-readable format to themselves or to be transferred to another register holder.
The Right to Make a Complaint to a Supervisory Authority
The subject of the data has the right to make a complaint to a supervisory authority when the register holder has not acted in accordance with the applicable privacy and data security regulations.
Other Rights
When personal data is being handled on the basis of the consent given by the subject of the data, this subject has the right to withdraw their consent by informing the register holder according to this document’s article 14. (‘Contact’).
14. Contact
In all matters regarding the handling of personal data and in all cases which involve evoking their rights, the subject of the data will need to contact the person specified in article 2. of this document. The register holder or the person specified in article 2. can then, when necessary, ask the subject of the data in writing to clarify their request. The subject of the data’s identity can also be verified, if necessary, before taking action on the request.